With the Holiday Season barely behind us, the beginning lyrics of the song, “Do You Hear What I Hear…?” playing on radios and in retail stores has been ringing in my head, causing me to think about communications in the workplace.
Today’s workplace employs multiple generations, with different verbal and writing styles, plus a variety of applications for electronic communication and collaboration.
Many companies now have distributed workforces operating from their home offices. Wow! What flexibility, what diversity! What an opportunity for miscommunication disaster! That’s right. Technology used ineffectively can also accelerate poor communication in the workplace. Technology advancements in the traditional work environment have fundamentally altered intra-company communications. I believe it is essential that all employees know how to use today’s communication tools correctly.
To avoid throwing a wrench into your company’s internal communications system, I submit the following survey questions for your consideration.
- By what methods does your company communicate to its employee’s information that directly affects job execution?
- How would you describe your company’s primary or preferred communication i.e., email, Skype, IM, phone?
- Are inter-office communications clear and do people hear what you want them to hear? If not, why?
Consider a formal plan for your intra-company communications.
I can guarantee it will have only a positive effect. Globoforce 2011 report cites 73% of workers say their organization’s strategies and goals are NOT translated into specific work tasks they can execute. We also know 70% of workers do not know what to do to support their organization’s strategies and goals.
A formal communication structure can improve employee engagement, increase morale and create productivity in the workplace! The absence of a communication plan will guarantee an eventual overload of emails, text messages, or voice mails and result in personnel failing to respond timely to the original question asked, contribute to a delay in information, and then have you racing to meet the deadline on a project! Sound familiar?
Four Cornerstones to Get You Started
Take the lead, meet with your team to share these simple communication tips:
- Schedule a direct face-to-face conversation whenever you have difficult information to convey or tasks that generate many questions.
- Reserve texting for a quick question or answer for example, “what time is the sales meeting?” without need for further explanation.
- Assess the content of your message; consider how well you know the recipient, to determine whether it needs to verbal or written.
- Make certain the information you convey is clear and direct. Avoid vague and ambiguous statements. Start the year on a high note, knowing you’ve linked up the communication patterns in your workplace! On behalf of all of my associates here at Success Trek, I wish you a very prosperous new year!